Cyber Fraud Awareness

2 February, 2023

Advice for Members on cuOnline+ & cuMobile


  • Never disclose credit union credentials, banking details or personal information in response to an email, phone call or letter claiming to be from your credit union, bank or other financial institution. Your credit union will never email asking you to divulge such information as your username, password or OTPs. If you are unsure if an email, text or call is genuine, contact your credit union immediately.
  • We will never send you an email with a link to a page that asks you to enter your online credentials
  • Use strong passwords and never reveal them to anyone or write them down to remember them
  • Get the latest software updates for your device, install up-to-date antivirus software and run regular scanning of your PC/ laptop.
  • Be careful when using public computers to access cuOnline+
  • Always log out of cuOnline+ sessions once you have finished
  • Be aware when using the internet in busy public areas, check for people looking over your shoulder viewing your screen, ‘shoulder surfers’


  • Similar to cuOnline+ from a computer – choose, use and protect passwords with great care. Use passwords which are not easily guessed by fraudsters
  • Make sure your smartphone or tablet is always protected with a PIN or biometrics and set the device to automatically lock
  • Don’t store your login passwords on your smartphone or tablet
  • Keep the cuMobile app regularly updated
  • Always log out of the cuMobile app when you have finished using it. Closing the app or web page or turning off your device may not be sufficient
  • Do not use unsecured public wi-fi networks or hotspots for accessing the cuMobile app
  • Beware of emails, texts or phone calls claiming to be from your bank/Credit Union or the Gardaí that say you have a problem with your account or request your login or other confidential details. We will never request these details

External guidance & assistance

An Garda Síochána | Central Bank of Ireland | FraudSmart